Shipping

At HGS Hydro, we take pride in our fast processing and shipping. We ship daily Monday through Friday and shipments usually takes place within 48 hours of a successful payment as long as it falls between business days.

All items are shipped in plain packaging with no indications of content. Sender information on the shipping label is discreet and reads simply “HGS Hydro” with a return address. Most orders ship from our main warehouse in Michigan.

Tracking

Tracking for UPS shipments is emailed when the shipment batch is processed at the end of each business day (around 5:00 P.M. Eastern, Monday-Friday). Tracking for UPS shipments are emailed individually at the time the shipment is created. Please note: These notices may be blocked or filtered to spam/bulk folders based on your account settings so please be aware!

Shipping Rates

We understand that orders are often time-sensitive so expedited shipping is available at HGS Hydro! Our standard shipping service “Ground Shipping” delivers anywhere in the US. Shipping cost is calculated based on the ordered items and location of the delivery so actual shipping and handling rates are applied. Calculated cost is for shipping to the zip code entered at the time of checkout only.

Orders for delivery within the US are shipped via UPS Ground, and will require a physical address for delivery. UPS does not deliver to Post Office boxes, so please be sure to provide your street address if you do use a P.O. box.

Please note: Oversized items must be shipped via Parcel Select and are subject to longer transit times.

Shipping Upgrades

If you are in need of faster shipping, please give us a call at 1-888-447-7714 for assistance. Service upgrades may not be available after an order is placed.

Address / Order Changes

If you need to make any changes to your order; i.e., shipping address, holds, quantity, or to make an addition or deletion, you must contact us by calling us directly at 1-888-447-7714 Monday-Friday 9am-5pm EST. Please note that emails will likely not reach us in time, due to expedited order processing. Once an order has shipped, additional charges may apply if any changes need to be made. Also, please note that any changes may delay processing of your order.

INTERNATIONAL: SORRY, WE DO NOT OFFER INTERNATIONAL SHIPPING. WE DO NOT SHIP TO CANADA.

Returns

If you need to make any exchanges or returns to your order contact us by calling us directly at 1-888-447-7714 Monday-Friday 9am-5pm EST.